Take your customer service to the next level

AI-enhanced inbound call management and productivity solution.

reecall customer service solutionreecall customer service solution

Approved by top companies

Become a model of availability and responsiveness for your customers while reducing your costs.

Immediate availability 24/7

Simply and permanently eliminate the wait for your customers

Productivity gains

Process 7x more tickets without increasing the size of your team

Cost control

Save up to 50% of your treatment costs

75%

of French customers prefer the telephone to get concrete answers quickly.*

*Zendesk, Impact of customer experience on the business of French companies, 2019
Testimonials

Taking care of customers, a critical mission facilitated by Reecall.

Services

I like the fact that the agent is adaptable to the needs of the company. Reecall has become indispensable because it allows us to handle calls that used to go to the answering machine, which represented a loss of transformation

MD
Moussa Diaby
Moussa Diaby
Director, ABACUS
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SaaS

The onboarding of reecall as a virtual employee has made us more efficient on a daily basis. The agent qualifies requests with precision and dispatches the subjects to the relevant employees. The tool helps us to identify priorities and to deal with them more quickly, in a relevant manner.

AV
Alexandre Vallin
Alexandre Vallin
Chief Innovation Officer, Pentalog Group
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Services

We are more serene since we implemented Reecall, it allows us to be more reactive and focus on our core business. Flexibility! We've noticed that this hotline principle allows us to send information up and down easily without having to use an application or anything else.

JV
Jean Venet
Jean Venet
CEO, Morio
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Services

Good overall experience and quality support Very good support from the team and good follow-up of the project. The software is also well done and easy to learn

AQ
Arnaud Quesada
Arnaud Quesada
Customer Service Manager, ACSSUR
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Services

Reecall has become indispensable as it allows our operators to focus their efforts on complex issues. Offering a dedicated support line outside working hours is a prerequisite for our customers. Our team's motivation and customer satisfaction have improved.

CP
Corentin Pecourt
Corentin Pecourt
Customer Service Manager, Green On
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SaaS

We have saved a lot of time in customer service. Reecall is really very practical, especially for reservation modification requests (more than 180 this month) because we don't want to have this type of request by phone (time consuming and without added value). We had a major computer breakdown a month and a half ago and Reecall enabled us to manage peaks of 1000 calls/day.

ABB
Alexandre Ben Bayenne
Alexandre Ben Bayenne
Customer Service Manager, Carlili
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Services

With over a hundred calls per week, Reecall mainly helps me manage our switchboard. Simple and reliable product, it connects easily with our tools to automate our processes to the maximum. Great follow-up and efficient after-sales service. Easy to use and easily customisable. It allows us to set up our processes quickly and easily. Good management of incoming requests. Super follow-up & after-sales service

MG
Mathilde Goisset
Mathilde Goisset
Growth Hacker, Rocket School
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Automation for a better human presence.

Availability

Whatever the time of day or the volume, Reecall welcomes your customers without waiting and qualifies their needs.

Automatic topic tagging
Assignment to the right people
Contextualized transfer
availability reecalldisponibility reecall
reecall productivityproductivity reecall

Productivity

Focus on the advice, and save precious time on the resolution.

Context transmitted before picking up the phone
Automatic suggestions for quick actions
Post-call enrichment

Automation

Reecall recognises the customer and processes simple requests in natural language.

Simple configuration of scenarios
Integration of knowledge bases
Activation of your treatments (RPA)
automation reecallautomation reecall
satisfaction reecallsatisfaction reecall

Satisfaction

Control your contact centre ROI and achieve excellence by activating the right levers.

Accurate understanding of customer requirements
Agent-human productivity monitoring
100% automated CSAT collection after a call

The voice of your customers connected to your tools.

See all integrations
tool integrations with reecall

A solution recognised by the best companies.

Capterra Reecall
Services

Very quick to set up, the REECALL system allows to ensure a quality of customer service in a very personalized way. A gain in productivity thanks to relevant scenarios for answering the call. The whole team can easily manage their tickets.

Christophe Chamvres
CC
Christophe Chamvres
CEO, Dealglass
Services

Good overall experience and quality support Very good support from the team and good follow-up of the project. The software is also well done and easy to learn

Arnaud Quesada
AQ
Arnaud Quesada
Customer Service Manager, ACSSUR
Services

We are more serene since we implemented Reecall, it allows us to be more reactive and focus on our core business. Flexibility! We've noticed that this hotline principle allows us to send information up and down easily without having to use an application or anything else.

Jean Venet
JV
Jean Venet
CEO, Morio
E-commerce

Easy to install, simple onboarding.

Boris P.
BP
Boris P.
Customer Service Manager, Kumulus Vape
Services

With over a hundred calls per week, Reecall mainly helps me manage our switchboard. Simple and reliable product, it connects easily with our tools to automate our processes to the maximum. Great follow-up and efficient after-sales service. Easy to use and easily customisable. It allows us to set up our processes quickly and easily. Good management of incoming requests. Super follow-up & after-sales service

Mathilde Goisset
MG
Mathilde Goisset
Growth Hacker, Rocket School
Real estate

We don't always have the possibility of answering all incoming calls and Reecall allows us to do two things: to avoid the customer going straight to voicemail, and to take information before the call back. This allows us to prepare our call-backs, and sometimes to give the customer an almost immediate response. The ease of installation with the Reecall service. The many automation features.

Laureline B.
LB
Laureline B.
Customer Service Manager, Neonomade
E-commerce

Its ease of use and interfacing with Aircall and Zendesk once in place, the support of the Reecall team. Very good experience, we are satisfied with what the product allows us to do

Timothée S.
TS
Timothée S.
Chief Operation Officer, Lifeaz
SaaS

For us, our main use of Reecall is when all our advisors are online or out of office hours. Reecall allows us to quickly obtain the essential identification and customer request information by email, so that the most appropriate department can process the request or contact the customer again. This is a significant time and efficiency saving for both us and the end customer.

Nicolas D.
ND
Nicolas D.
Customer Service Manager, Obat
SaaS

The onboarding of reecall as a virtual employee has made us more efficient on a daily basis. The agent qualifies requests with precision and dispatches the subjects to the relevant employees. The tool helps us to identify priorities and to deal with them more quickly, in a relevant manner.

Alexandre Vallin
AV
Alexandre Vallin
Chief Innovation Officer, Pentalog Group

FAQ

How does natural language processing work?

NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.

How do I set up my switchboard with Reecall?

Reecall can perform automatic telephone switchboard functions in an intelligent and embodied way, like a human switchboard operator. It interacts with its callers, answering their most simple requests and redirecting them to a company employee if necessary.

How to set up a dynamic FAQ with Reecall?

Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).

How can the virtual agent create a space of trust with the caller?

Our expertise in the sphere of confidence (first 30 seconds of the call) allows us to obtain a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human because the virtual agent is directly connected to the data the customer needs.

What improvements to my customer service can I expect with Reecall?

The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.

What is the difference between Reecall and an Interactive Voice Service (IVS)?

Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.