Propel your customer service into excellence with conversational AI
AI-enhanced inbound call management and productivity solution.
Approved by top companies
Become a model of availability and responsiveness for your customers while reducing your costs.
Immediate availability 24/7
Simply and permanently eliminate the wait for your customers
Productivity gains
Process 7x more tickets without increasing the size of your team
Cost control
Save up to 50% of your treatment costs
of French customers prefer the telephone to get concrete answers quickly.*
Taking care of customers, a critical mission facilitated by Reecall.
We don't always have the possibility of answering all incoming calls and Reecall allows us to do two things: to avoid the customer going straight to voicemail, and to take information before the call back. This allows us to prepare our call-backs, and sometimes to give the customer an almost immediate response. The ease of installation with the Reecall service. The many automation features.
I am alive again! There are far fewer calls, I spend far less time on the phone. I appreciate that Reecall takes over and provides all the information I need to call back customers. I save a lot of time, especially during peak calls (about 3 hours saved). Reecall has become indispensable to be able to answer all the customers. My well-being has improved. Customer satisfaction has improved because they are systematically called back.
Reecall allows us to concentrate on the patients on site who need information or want to pay for a consultation. We know that Reecall can handle the calls if we're not available.
The onboarding of reecall as a virtual employee has made us more efficient on a daily basis. The agent qualifies requests with precision and dispatches the subjects to the relevant employees. The tool helps us to identify priorities and to deal with them more quickly, in a relevant manner.
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Very quick to set up, the REECALL system allows to ensure a quality of customer service in a very personalized way. A gain in productivity thanks to relevant scenarios for answering the call. The whole team can easily manage their tickets.
Its ease of use and interfacing with Aircall and Zendesk once in place, the support of the Reecall team. Very good experience, we are satisfied with what the product allows us to do
We are more serene since we implemented Reecall, it allows us to be more reactive and focus on our core business. Flexibility! We've noticed that this hotline principle allows us to send information up and down easily without having to use an application or anything else.
Automation for a better human presence.
Availability
Whatever the time of day or the volume, Reecall welcomes your customers without waiting and qualifies their needs.
Productivity
Focus on the advice, and save precious time on the resolution.
Automation
Reecall recognises the customer and processes simple requests in natural language.
Satisfaction
Control your contact centre ROI and achieve excellence by activating the right levers.
The voice of your customers connected to your tools.
A solution recognised by the best companies.
Reecall allows us to concentrate on the patients on site who need information or want to pay for a consultation. We know that Reecall can handle the calls if we're not available.
Very quick to set up, the REECALL system allows to ensure a quality of customer service in a very personalized way. A gain in productivity thanks to relevant scenarios for answering the call. The whole team can easily manage their tickets.
Good overall experience and quality support Very good support from the team and good follow-up of the project. The software is also well done and easy to learn
We are more serene since we implemented Reecall, it allows us to be more reactive and focus on our core business. Flexibility! We've noticed that this hotline principle allows us to send information up and down easily without having to use an application or anything else.
Easy to install, simple onboarding.
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With over a hundred calls per week, Reecall mainly helps me manage our switchboard. Simple and reliable product, it connects easily with our tools to automate our processes to the maximum. Great follow-up and efficient after-sales service. Easy to use and easily customisable. It allows us to set up our processes quickly and easily. Good management of incoming requests. Super follow-up & after-sales service
We don't always have the possibility of answering all incoming calls and Reecall allows us to do two things: to avoid the customer going straight to voicemail, and to take information before the call back. This allows us to prepare our call-backs, and sometimes to give the customer an almost immediate response. The ease of installation with the Reecall service. The many automation features.
Its ease of use and interfacing with Aircall and Zendesk once in place, the support of the Reecall team. Very good experience, we are satisfied with what the product allows us to do
For us, our main use of Reecall is when all our advisors are online or out of office hours. Reecall allows us to quickly obtain the essential identification and customer request information by email, so that the most appropriate department can process the request or contact the customer again. This is a significant time and efficiency saving for both us and the end customer.
FAQ
NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.
Reecall can perform automatic web switchboard functions in an intelligent, embodied way, just like a human switchboard operator. It interacts with callers, answering their simplest requests, and redirecting them to a company employee if necessary.
Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).
Our expertise in the sphere of trust (the first 30 seconds of a call) enables us to achieve a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human, because the virtual agent is directly connected to the data the customer needs.
The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.
Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.
Automated customer service thanks to Reecall's Conversational AI
In the digital age, customer relations are changing. At Reecall Automated Customer Servicewe're anticipating this evolution and steering it towards a promising future thanks toartificial intelligence.
Our revolutionary, customizable and high-performanceconversational AI solution transforms customer interactions into intelligent services.
Not only do we improve theuser experience, we also save your teams valuable time. Discover how Reecall redefines the codes of customer relations and propels your company towards greater efficiency and proximity to your customers.
The digital transformation of customer relations by Reecall
Reecall sees the future of customer relations inartificial intelligence. By harnessing the potential of our conversational agent, we enable companies to transform the customer experience into intelligent services.
Our conversational robot, or callbot, is an AI-powered application capable of engaging in natural conversation with your customers. Thanks to cutting-edge algorithms, this virtual assistant interprets and responds precisely to requests, ensuring an optimized interactive relationship.
Automation is a major strength of our solution. By managing each customer's journey, our conversational agents ensure personalized follow-up, 24/7. In this way, we artificially but significantly improve the user experience, providing instant and relevant responses.
The benefits of using conversational AI are not limited to customer relations. It can also assist internal teams, giving them more time to concentrate on higher value-added tasks.
Reecall's conversational robotics have many applications. They enable you to create intelligent interactions, strengthening customer loyalty while optimizing your internal operations. Our callbot embodies the future of customer relations, a future where every conversation becomes an opportunity for continuous improvement and deeper customer interaction.
Gain in productivity with conversational AI developed by Reecall
With Reecall, your conversational agent becomes a sophisticated virtual voice assistant capable of holding a conversation with the customer thanks to automatic language processing.
This advanced technology enables you to handle simple requests automatically, such as frequently asked questions, basic product or service information and general queries. The time saved is substantial, freeing up your human resources to concentrate on more complex tasks.
But the real power of our conversational agent lies in its ability to sort, analyze and transmit the context of more complex requests to thehuman interlocutor . By accurately understanding the customer request and providing your teams with a clear, detailed summary, theconversational agent enables optimized responsiveness. This means your customer service staff can concentrate on providing advice and solving problems, without wasting time understanding the nature of the request.
Reecall's conversational agent is also equipped to integrate a multitude of scenarios in a simple way, thanks to voice recognition. It is thus able to interact intuitively with the caller, making the customer experience smooth and pleasant.
Reecall's conversational AI is not just a productivity tool, it's a valuable partner that makes every customer interaction more efficient and personalized. With Reecall, access thefuture of customer relations, a vision of the future where automation and the human combine for an enhanced customer experience.
What are the advantages of our conversational AI solution?
Reecall's conversational AI offers many advantages for your customer relationship management service:
- Average processing time halved
Thanks to our conversational agents, your customers' queries are dealt with quickly, reducing waiting times and increasing the overall efficiency of your customer support.
- Increased satisfaction
Our intelligent interfaces are able to converse naturally and accurately, helping to increase customer satisfaction and strengthen brand loyalty.
- Team comfort
With customer requests automatically managed by AI, your teams can concentrate on more strategic tasks, improving their working comfort.
- 100% dropout rate
Our solution ensures constant availability, guaranteeing a response to every customer, without exception, at all times.
- Collecting and processing data
Our AI not only collects but also analyzes data from customer interactions, providing valuable information for your CRM strategy.
- Improved first contact resolution rate
By combining artificial intelligence and voice recognition, our system guarantees a precise understanding of requests, enabling efficient resolution from the very first contact.
- E-commerce optimization
Our conversational agent is particularly effective in handling common e-commerce queries, reducing response time and improving the customer experience.
Adopt Reecall's conversational AI solution, and propel your customer relationship management into the future.
