Become a model of availability and responsiveness for your customers while reducing your costs.

Immediate availability 24/7

Simply and permanently eliminate the wait for your customers

Productivity gains

Process 7x more tickets without increasing the size of your team

Cost control

Save up to 50% of your treatment costs

75%

of French customers prefer the telephone to get concrete answers quickly.*

*Zendesk, Impact of customer experience on the business of French companies, 2019
Testimonials

Taking care of customers, a critical mission facilitated by Reecall.

Real estate

We don't always have the possibility of answering all incoming calls and Reecall allows us to do two things: to avoid the customer going straight to voicemail, and to take information before the call back. This allows us to prepare our call-backs, and sometimes to give the customer an almost immediate response. The ease of installation with the Reecall service. The many automation features.

LB
Laureline B.
Laureline B.
Customer Service Manager, Neonomade
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Services

We are more serene since we implemented Reecall, it allows us to be more reactive and focus on our core business. Flexibility! We've noticed that this hotline principle allows us to send information up and down easily without having to use an application or anything else.

JV
Jean Venet
Jean Venet
CEO, Morio
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Services

Very quick to set up, the REECALL system allows to ensure a quality of customer service in a very personalized way. A gain in productivity thanks to relevant scenarios for answering the call. The whole team can easily manage their tickets.

CC
Christophe Chamvres
Christophe Chamvres
CEO, Dealglass
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Services

I like the fact that the agent is adaptable to the needs of the company. Reecall has become indispensable because it allows us to handle calls that used to go to the answering machine, which represented a loss of transformation

MD
Moussa Diaby
Moussa Diaby
Director, ABACUS
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SaaS

The onboarding of reecall as a virtual employee has made us more efficient on a daily basis. The agent qualifies requests with precision and dispatches the subjects to the relevant employees. The tool helps us to identify priorities and to deal with them more quickly, in a relevant manner.

AV
Alexandre Vallin
Alexandre Vallin
Chief Innovation Officer, Pentalog Group
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E-commerce

Easy to install, simple onboarding.

BP
Boris P.
Boris P.
Customer Service Manager, Kumulus Vape
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Services

Reecall has become indispensable as it allows our operators to focus their efforts on complex issues. Offering a dedicated support line outside working hours is a prerequisite for our customers. Our team's motivation and customer satisfaction have improved.

CP
Corentin Pecourt
Corentin Pecourt
Customer Service Manager, Green On
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Automation for a better human presence.

Availability

Whatever the time of day or the volume, Reecall welcomes your customers without waiting and qualifies their needs.

Automatic topic tagging
Assignment to the right people
Contextualized transfer
Conversational AIdisponibility reecall
reecall productivityproductivity reecall

Productivity

Focus on the advice, and save precious time on the resolution.

Context transmitted before picking up the phone
Automatic suggestions for quick actions
Post-call enrichment

Automation

Reecall recognises the customer and processes simple requests in natural language.

Simple configuration of scenarios
Integration of knowledge bases
Activation of your treatments (RPA)
automation reecallautomation reecall
satisfaction reecallsatisfaction reecall

Satisfaction

Control your contact centre ROI and achieve excellence by activating the right levers.

Accurate understanding of customer requirements
Agent-human productivity monitoring
100% automated CSAT collection after a call

The voice of your customers connected to your tools.

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tool integrations with reecall

A solution recognised by the best companies.

Medical practices

Reecall allows us to concentrate on the patients on site who need information or want to pay for a consultation. We know that Reecall can handle the calls if we're not available.

Alexia
Alexia
Medical secretary - Cabinet D2L
Services

Very quick to set up, the REECALL system allows to ensure a quality of customer service in a very personalized way. A gain in productivity thanks to relevant scenarios for answering the call. The whole team can easily manage their tickets.

Christophe Chamvres
CC
Christophe Chamvres
CEO, Dealglass
Services

Good overall experience and quality support Very good support from the team and good follow-up of the project. The software is also well done and easy to learn

Arnaud Quesada
AQ
Arnaud Quesada
Customer Service Manager, ACSSUR
Services

We are more serene since we implemented Reecall, it allows us to be more reactive and focus on our core business. Flexibility! We've noticed that this hotline principle allows us to send information up and down easily without having to use an application or anything else.

Jean Venet
JV
Jean Venet
CEO, Morio
E-commerce

Easy to install, simple onboarding.

Boris P.
BP
Boris P.
Customer Service Manager, Kumulus Vape
Services

With over a hundred calls per week, Reecall mainly helps me manage our switchboard. Simple and reliable product, it connects easily with our tools to automate our processes to the maximum. Great follow-up and efficient after-sales service. Easy to use and easily customisable. It allows us to set up our processes quickly and easily. Good management of incoming requests. Super follow-up & after-sales service

Mathilde Goisset
MG
Mathilde Goisset
Growth Hacker, Rocket School
Real estate

We don't always have the possibility of answering all incoming calls and Reecall allows us to do two things: to avoid the customer going straight to voicemail, and to take information before the call back. This allows us to prepare our call-backs, and sometimes to give the customer an almost immediate response. The ease of installation with the Reecall service. The many automation features.

Laureline B.
LB
Laureline B.
Customer Service Manager, Neonomade
E-commerce

Its ease of use and interfacing with Aircall and Zendesk once in place, the support of the Reecall team. Very good experience, we are satisfied with what the product allows us to do

Timothée S.
TS
Timothée S.
Chief Operation Officer, Lifeaz
SaaS

For us, our main use of Reecall is when all our advisors are online or out of office hours. Reecall allows us to quickly obtain the essential identification and customer request information by email, so that the most appropriate department can process the request or contact the customer again. This is a significant time and efficiency saving for both us and the end customer.

Nicolas D.
ND
Nicolas D.
Customer Service Manager, Obat

FAQ

How does natural language processing work?

NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.

How do I set up my switchboard with Reecall?

Reecall can perform automatic web switchboard functions in an intelligent, embodied way, just like a human switchboard operator. It interacts with callers, answering their simplest requests, and redirecting them to a company employee if necessary.

How to set up a dynamic FAQ with Reecall?

Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).

How can the virtual agent create a space of trust with the caller?

Our expertise in the sphere of trust (the first 30 seconds of a call) enables us to achieve a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human, because the virtual agent is directly connected to the data the customer needs.

What improvements to my customer service can I expect with Reecall?

The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.

What is the difference between Reecall and an Interactive Voice Service (IVS)?

Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.

Manifesto

Automated customer service thanks to Reecall's Conversational AI

In the digital age, customer relations are changing. At Reecall Automated Customer Servicewe're anticipating this evolution and steering it towards a promising future thanks toartificial intelligence.
Our revolutionary, customizable and high-performanceconversational AI solution transforms customer interactions into intelligent services.

Not only do we improve theuser experience, we also save your teams valuable time. Discover how Reecall redefines the codes of customer relations and propels your company towards greater efficiency and proximity to your customers.

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The digital transformation of customer relations by Reecall

Reecall sees the future of customer relations inartificial intelligence. By harnessing the potential of our conversational agent, we enable companies to transform the customer experience into intelligent services.

Our conversational robot, or callbot, is an AI-powered application capable of engaging in natural conversation with your customers. Thanks to cutting-edge algorithms, this virtual assistant interprets and responds precisely to requests, ensuring an optimized interactive relationship.

Automation is a major strength of our solution. By managing each customer's journey, our conversational agents ensure personalized follow-up, 24/7. In this way, we artificially but significantly improve the user experience, providing instant and relevant responses.

The benefits of using conversational AI are not limited to customer relations. It can also assist internal teams, giving them more time to concentrate on higher value-added tasks.

Reecall's conversational robotics have many applications. They enable you to create intelligent interactions, strengthening customer loyalty while optimizing your internal operations. Our callbot embodies the future of customer relations, a future where every conversation becomes an opportunity for continuous improvement and deeper customer interaction.

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Gain in productivity with conversational AI developed by Reecall

With Reecall, your conversational agent becomes a sophisticated virtual voice assistant capable of holding a conversation with the customer thanks to automatic language processing.

This advanced technology enables you to handle simple requests automatically, such as frequently asked questions, basic product or service information and general queries. The time saved is substantial, freeing up your human resources to concentrate on more complex tasks.

But the real power of our conversational agent lies in its ability to sort, analyze and transmit the context of more complex requests to thehuman interlocutor . By accurately understanding the customer request and providing your teams with a clear, detailed summary, theconversational agent enables optimized responsiveness. This means your customer service staff can concentrate on providing advice and solving problems, without wasting time understanding the nature of the request.

Reecall's conversational agent is also equipped to integrate a multitude of scenarios in a simple way, thanks to voice recognition. It is thus able to interact intuitively with the caller, making the customer experience smooth and pleasant.

Reecall's conversational AI is not just a productivity tool, it's a valuable partner that makes every customer interaction more efficient and personalized. With Reecall, access thefuture of customer relations, a vision of the future where automation and the human combine for an enhanced customer experience.

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What are the advantages of our conversational AI solution?

Reecall's conversational AI offers many advantages for your customer relationship management service:

- Average processing time halved

Thanks to our conversational agents, your customers' queries are dealt with quickly, reducing waiting times and increasing the overall efficiency of your customer support.

- Increased satisfaction 

Our intelligent interfaces are able to converse naturally and accurately, helping to increase customer satisfaction and strengthen brand loyalty.

- Team comfort

With customer requests automatically managed by AI, your teams can concentrate on more strategic tasks, improving their working comfort.

- 100% dropout rate

Our solution ensures constant availability, guaranteeing a response to every customer, without exception, at all times.

- Collecting and processing data

Our AI not only collects but also analyzes data from customer interactions, providing valuable information for your CRM strategy.

- Improved first contact resolution rate

By combining artificial intelligence and voice recognition, our system guarantees a precise understanding of requests, enabling efficient resolution from the very first contact.

- E-commerce optimization

Our conversational agent is particularly effective in handling common e-commerce queries, reducing response time and improving the customer experience.

Adopt Reecall's conversational AI solution, and propel your customer relationship management into the future.

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The virtual agent connected to your tools

Standard integration
Customized integration
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