Reecall blog

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Industry
Use cases
Clear
Aircall & Reecall
Coming soon...
SaaS
6
min

Improve your customer service productivity with automation and AI integrated with your telephony

In an increasingly competitive and fast-moving economic environment, customer services today need efficiency at all levels to keep customers loyal and satisfied. And thus contribute to maintain a good brand image.

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Coming soon...
4
min

Reecall raises €3M to transform customer experience with conversational AI

Reecall announces a €3 million pre-series A round of funding from Newfund, Kima Ventures and Evolem. This round of funding will enable Reecall to deploy its conversational AI and customer experience automation service on a large scale. This disruptive innovation brings a series of unprecedented promises for businesses, enabling them to ensure an optimal customer experience, automate incoming requests on a large scale and drastically reduce their processing costs.

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Virtual Agent & Integration
Coming soon...
Services
12
min

White paper: How to automate your customer service?

More than 71% of customers prefer to solve their problems independently rather than having to go through a customer service department. Gartner's latest research shows that the self-care trend is gaining momentum among B2B and B2C customers. Yet many companies have yet to deliver a satisfactory self-service experience with only 13% of requests being resolved without human intervention.

Unlimited support
OG Reecall
Coming soon...
Real estate
4
min

How to ensure 100% response to incoming calls in real estate?

Optimising the management of incoming requests is the best way to ensure the future growth of the company. This observation is shared by everyone in the real estate industry, but few succeed. What are the symptoms and how can they be resolved?

Sales administration
Automated CSAT
Reservation management
Order tracking
Unlimited support
Customer satisfaction
Coming soon...
Services
5
min

Automatic switchboard and virtual agent: what impact on improving the customer experience?

Managing telephony within companies is not an easy task, especially for professionals who have to handle a lot of phone calls on a daily basis. To simplify the task while providing an excellent service to customers, more and more companies are opting for the automatic switchboard. Very practical, this solution allows you to ensure a better management of your customer service. Each caller who tries to contact your company can be redirected to the appropriate department or get an answer in real time for calls with low added value.

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5 star customer satisfaction
Coming soon...
E-commerce
5
min

CSAT and virtual agent: how to ensure customer satisfaction

CSAT (Customer SATisfaction) is a key metric to measure customer satisfaction with a product, a service or a company in general. It is a very valuable metric for a company's customer service, yet it is difficult to collect in practice. Reecall explains the importance of CSAT for companies and how virtual agents (artificial intelligence) make it easier for customer services to measure it today.

Automated CSAT
Sales administration
Order tracking
Unlimited support
Reservation management
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Customer cases

Find out how Reecall is used by our customers

Morio header
Coming soon...
Services

Improving responsiveness: Morio declares a flight in real time thanks to Reecall

Ensuring the security of an object as coveted as an electric bicycle is not a simple mission. Morio has built its security service for fleet management companies on this demanding promise. By integrating a GPS tracker directly into the bike, Morio allows its customers to know in real time the movements of the bikes. Coupled with their insurance offer, this service allows to find a bike in more than 80% of the cases and this everywhere in Europe!

Header Printoclock
Coming soon...
E-commerce

E-commerce: automate customer service to differentiate yourself from the competition

The customer experience is a real vector of differentiation for the actors of the e-commerce. PrintOclock, the number 2 in the online printing market, has understood this. By setting up a team dedicated to customer service, the company has had the will to offer a fast and fluid path for all its customers.

Videos

CTO Abacus
Coming soon...
3.11.2022
2
min

Case study, prequalification of incoming calls for Abacus HR

Abacus customer testimonial video on the performance of the Reecall virtual agent.

Coming soon...
D2L X Reecall video - Client testimonial
Coming soon...
Zendesk x Reecall
Coming soon...
Aircall x Reecall video
Coming soon...
Simplifia X Reecall video - Customer testimonial
Coming soon...
Good voice video reecall
Coming soon...

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