Reecall blog

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E-commerce
4
min

Chatbot, callbot, NLU, conversational AI: what you need to know about the new customer experience terms.

The advent of conversational AI in the daily lives of consumers and businesses is a fact. The launch of ChatGPT marks a new era in the use of these technologies for customer experience departments.

Unlimited support
Sales administration
Order tracking
Illustration of Reecall customer flow
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SaaS
5
min

What is a callbot? Definitions and implementation steps for a customer service.

Callbots are computer programs that automate telephone interactions with customers. They are increasingly used by companies to manage inbound calls, especially in the field of sales and customer service.

Unlimited support
Automated CSAT
Order tracking
Virtual Agent & Integration
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Services
12
min

White paper: How to automate your customer service?

More than 71% of customers prefer to solve their problems independently rather than having to go through a customer service department. Gartner's latest research shows that the self-care trend is gaining momentum among B2B and B2C customers. Yet many companies have yet to deliver a satisfactory self-service experience with only 13% of requests being resolved without human intervention.

Unlimited support
Aircall & Reecall
Coming soon...
SaaS
6
min

Improve your customer service productivity with automation and AI integrated with your telephony

In an increasingly competitive and fast-moving economic environment, customer services today need efficiency at all levels to keep customers loyal and satisfied. And thus contribute to maintain a good brand image.

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Coming soon...
4
min

Reecall raises €3M to transform customer experience with conversational AI

Reecall announces a €3 million pre-series A round of funding from Newfund, Kima Ventures and Evolem. This round of funding will enable Reecall to deploy its conversational AI and customer experience automation service on a large scale. This disruptive innovation brings a series of unprecedented promises for businesses, enabling them to ensure an optimal customer experience, automate incoming requests on a large scale and drastically reduce their processing costs.

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OG Reecall
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Real estate
4
min

How to ensure 100% response to incoming calls in real estate?

Optimising the management of incoming requests is the best way to ensure the future growth of the company. This observation is shared by everyone in the real estate industry, but few succeed. What are the symptoms and how can they be resolved?

Sales administration
Automated CSAT
Reservation management
Order tracking
Unlimited support
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Customer cases

Find out how Reecall is used by our customers

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Services

Automate incoming calls and reduce support costs. The Videofutur case.

The Internet is an important part of our lives. It is used for work, school, entertainment and socializing. We are so dependent on the Internet that when it goes down, we feel cut off from the world. That's why ISPs invest a lot of money in their network to avoid downtime and maintain their customer base.

Morio header
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Services

Improving responsiveness: Morio declares a flight in real time thanks to Reecall

Ensuring the security of an object as coveted as an electric bicycle is not a simple mission. Morio has built its security service for fleet management companies on this demanding promise. By integrating a GPS tracker directly into the bike, Morio allows its customers to know in real time the movements of the bikes. Coupled with their insurance offer, this service allows to find a bike in more than 80% of the cases and this everywhere in Europe!

Videos

image conversation virtual agent
Coming soon...
13.3.2023
2
min

Discover Reecall in less than 2 minutes

The Reecall virtual agent and its conversational AI automate the management of incoming calls

CTO Abacus
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D2L X Reecall video - Client testimonial
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Zendesk x Reecall
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Aircall x Reecall video
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Simplifia X Reecall video - Customer testimonial
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Good voice video reecall
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