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Industry
Use cases
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E-commerce
4
min

Chatbot, callbot, NLU, conversational AI: what you need to know about the new customer experience terms.

The advent of conversational AI in the daily lives of consumers and businesses is a fact. The launch of ChatGPT marks a new era in the use of these technologies for customer experience departments.

Unlimited support
Sales administration
Order tracking
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SaaS
5
min

What is a callbot? Definitions and implementation steps for a customer service.

Callbots are computer programs that automate telephone interactions with customers. They are increasingly used by companies to manage inbound calls, especially in the field of sales and customer service.

Unlimited support
Automated CSAT
Order tracking
Virtual Agent & Integration
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Services
12
min

White paper: How to automate your customer service?

More than 71% of customers prefer to solve their problems independently rather than having to go through a customer service department. Gartner's latest research shows that the self-care trend is gaining momentum among B2B and B2C customers. Yet many companies have yet to deliver a satisfactory self-service experience with only 13% of requests being resolved without human intervention.

Unlimited support
Aircall & Reecall
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SaaS
6
min

Improve your customer service productivity with automation and AI integrated with your telephony

In an increasingly competitive and fast-moving economic environment, customer services today need efficiency at all levels to keep customers loyal and satisfied. And thus contribute to maintain a good brand image.

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4
min

Reecall raises €3M to transform customer experience with conversational AI

Reecall announces a €3 million pre-series A round of funding from Newfund, Kima Ventures and Evolem. This round of funding will enable Reecall to deploy its conversational AI and customer experience automation service on a large scale. This disruptive innovation brings a series of unprecedented promises for businesses, enabling them to ensure an optimal customer experience, automate incoming requests on a large scale and drastically reduce their processing costs.

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Customer satisfaction
Coming soon...
Services
5
min

Reduce support costs with self-care

The control of support costs is achieved by giving greater autonomy to customers. This so-called self-care approach can be implemented thanks to virtual agents, in particular callbots

Unlimited support
Automated CSAT
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Customer cases

Find out how Reecall is used by our customers

Image videofutur
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Services

Automate incoming calls and reduce support costs. The Videofutur case.

The Internet is an important part of our lives. It is used for work, school, entertainment and socializing. We are so dependent on the Internet that when it goes down, we feel cut off from the world. That's why ISPs invest a lot of money in their network to avoid downtime and maintain their customer base.

Morio header
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Services

Improving responsiveness: Morio declares a flight in real time thanks to Reecall

Ensuring the security of an object as coveted as an electric bicycle is not a simple mission. Morio has built its security service for fleet management companies on this demanding promise. By integrating a GPS tracker directly into the bike, Morio allows its customers to know in real time the movements of the bikes. Coupled with their insurance offer, this service allows to find a bike in more than 80% of the cases and this everywhere in Europe!

Videos

image conversation virtual agent
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13.3.2023
2
min

Discover Reecall in less than 2 minutes

The Reecall virtual agent and its conversational AI automate the management of incoming calls

CTO Abacus
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D2L X Reecall video - Client testimonial
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Aircall x Reecall video
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Zendesk x Reecall
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Simplifia X Reecall video - Customer testimonial
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Good voice video reecall
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