Absorb 100% of the requests
Unlimited pickup
Our virtual voice agents greet your customers immediately, regardless of call volume, 24/7. Reecall identifies the contact and the reason for the call, in natural language.
First instance
Reecall absorbs 100% of the flows, handles recurring issues in an automated manner, and distributes complex requests to the right people.
Overflow
Reecall intervenes when your team is unavailable, and outside of business hours.
Distribute topics intelligently to your team
The efficiency of your support is closely linked to the relevance of the assignments. A ticket that is well qualified, then well referred, will have a shorter resolution time and a more relevant treatment.
Smart tags
Reecall identifies the nature of the request and assigns a tag to each ticket, contact or action. Artificial intelligence learns on a daily basis and constantly optimizes the relevance of these tags for your business.
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Transfer Modes & Assignment
Reecall is able to transfer a request live to one of your collaborators by specifying the context ("hot" transfer), or asynchronously in the form of a reminder ticket. Depending on the subject, reecall identifies the right contacts or workgroups to distribute the flow in an optimal way.
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Automate low-value calls
A low-value call is a request that can be handled automatically while generating maximum satisfaction.
Integrations and processing scenarios
This deep processing is possible thanks to reecall's great interoperability with your tools and databases.
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Smart FAQ & collections
Automate the processing of recurring questions with no integration required thanks to our **FAQ.** management module
Reecall thus takes charge of all the subjects you have identified, gives a confidence score, and participates in the enrichment of your knowledge base.
Boost the productivity of your employees
Automation and DO IT FOR ME
Increase your team's processing capacity tenfold with the "do it for me" feature.
Reecall identifies the repetitive tasks of your teams and offers them semi-automated actions.
Increase and collect satisfaction
Knowing what your contacts think about the work of your support team is essential.
Reecall allows you to collect these reviews at the end of the conversation.
Save valuable human minutes and create a neutral collection environment.
Observe the change in satisfaction following the arrival of reecall in the team.
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