The virtual agent at the service of the customer experience
Powerful from the first second, integrated with your tools. Discover Reecall!
Approved by top companies
Taking care of customers
a critical mission made easy thanks to Reecall.
The onboarding of reecall as a virtual employee has made us more efficient on a daily basis. The agent qualifies requests with precision and dispatches the subjects to the relevant employees. The tool helps us to identify priorities and to deal with them more quickly, in a relevant manner.
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I am alive again! There are far fewer calls, I spend far less time on the phone. I appreciate that Reecall takes over and provides all the information I need to call back customers. I save a lot of time, especially during peak calls (about 3 hours saved). Reecall has become indispensable to be able to answer all the customers. My well-being has improved. Customer satisfaction has improved because they are systematically called back.
Very quick to set up, the REECALL system allows to ensure a quality of customer service in a very personalized way. A gain in productivity thanks to relevant scenarios for answering the call. The whole team can easily manage their tickets.
For us, our main use of Reecall is when all our advisors are online or out of office hours. Reecall allows us to quickly obtain the essential identification and customer request information by email, so that the most appropriate department can process the request or contact the customer again. This is a significant time and efficiency saving for both us and the end customer.
We are more serene since we implemented Reecall, it allows us to be more reactive and focus on our core business. Flexibility! We've noticed that this hotline principle allows us to send information up and down easily without having to use an application or anything else.
Good overall experience and quality support Very good support from the team and good follow-up of the project. The software is also well done and easy to learn
We have saved a lot of time in customer service. Reecall is really very practical, especially for reservation modification requests (more than 180 this month) because we don't want to have this type of request by phone (time consuming and without added value). We had a major computer breakdown a month and a half ago and Reecall enabled us to manage peaks of 1000 calls/day.
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Quick implementation for a tailored customer experience
Performance
Your 100% QS from the first call.
Productivity
Process 7x more tickets with your current team.
Cost control
Save 50% of your ticketing costs.
The voice of your customers connected to your tools.
