Taking care of customers
a critical mission made easy thanks to Reecall.

Services

I am alive again! There are far fewer calls, I spend far less time on the phone. I appreciate that Reecall takes over and provides all the information I need to call back customers. I save a lot of time, especially during peak calls (about 3 hours saved). Reecall has become indispensable to be able to answer all the customers. My well-being has improved. Customer satisfaction has improved because they are systematically called back.

JF
Jennifer Favre
Jennifer Favre
Customer Service Manager, LSDBDS
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SaaS

We have saved a lot of time in customer service. Reecall is really very practical, especially for reservation modification requests (more than 180 this month) because we don't want to have this type of request by phone (time consuming and without added value). We had a major computer breakdown a month and a half ago and Reecall enabled us to manage peaks of 1000 calls/day.

ABB
Alexandre Ben Bayenne
Alexandre Ben Bayenne
Customer Service Manager, Carlili
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Services

Good overall experience and quality support Very good support from the team and good follow-up of the project. The software is also well done and easy to learn

AQ
Arnaud Quesada
Arnaud Quesada
Customer Service Manager, ACSSUR
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SaaS

For us, our main use of Reecall is when all our advisors are online or out of office hours. Reecall allows us to quickly obtain the essential identification and customer request information by email, so that the most appropriate department can process the request or contact the customer again. This is a significant time and efficiency saving for both us and the end customer.

ND
Nicolas D.
Nicolas D.
Customer Service Manager, Obat
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E-commerce

Its ease of use and interfacing with Aircall and Zendesk once in place, the support of the Reecall team. Very good experience, we are satisfied with what the product allows us to do

TS
Timothée S.
Timothée S.
Chief Operation Officer, Lifeaz
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Real estate

We don't always have the possibility of answering all incoming calls and Reecall allows us to do two things: to avoid the customer going straight to voicemail, and to take information before the call back. This allows us to prepare our call-backs, and sometimes to give the customer an almost immediate response. The ease of installation with the Reecall service. The many automation features.

LB
Laureline B.
Laureline B.
Customer Service Manager, Neonomade
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Services

With over a hundred calls per week, Reecall mainly helps me manage our switchboard. Simple and reliable product, it connects easily with our tools to automate our processes to the maximum. Great follow-up and efficient after-sales service. Easy to use and easily customisable. It allows us to set up our processes quickly and easily. Good management of incoming requests. Super follow-up & after-sales service

MG
Mathilde Goisset
Mathilde Goisset
Growth Hacker, Rocket School
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capterra banner 4,9/5
Ease of use
4,8
Customer service
5,0
Features
4,8
Quality-price ratio
5,0

Quick implementation for a tailored customer experience

Performance

Your 100% QS from the first call.

Productivity

Process 7x more tickets with your current team.

Cost control

Save 50% of your ticketing costs.

The voice of your customers connected to your tools.

tool integrations with reecall