The productivity and inbound call management solution for service companies
Optimise your inbound call conversion with your 24/7 virtual agent. Improve your productivity by creating customised scenarios connected to your own tools.
They trust us
Ensure your growth by answering all your prospects' or customers' queries.
Service companies are often faced with call overload and the urgency of their customers' needs. With the Reecall virtual agent, responses are instantaneous, regardless of call volume. A competitive advantage that ensures business growth and customer satisfaction.
A voice virtual agent in the service industry can offer many benefits:
- Improved customer experience: Virtual agents can provide real-time support and respond quickly to customer requests, which can improve customer satisfaction and loyalty.
- Cost reduction: Virtual agents can replace human employees for certain tasks, which can reduce labor costs and improve efficiency.
- 24/7 Availability: Virtual agents can be available 24/7, which is especially useful for companies with international customers or who operate in different time zones.
- Workload management: Virtual agents can help reduce employee workload by taking over certain routine tasks, allowing them to focus on more complex tasks.
- Accuracy of responses: Virtual agents are programmed to provide accurate and consistent responses, which can help reduce errors and improve service quality.
In short, the use of a voice virtual agent can help service companies improve the customer experience, reduce costs and improve the efficiency of their operations.
Taking care of customers, a critical mission facilitated by Reecall.
Very quick to set up, the REECALL system allows to ensure a quality of customer service in a very personalized way. A gain in productivity thanks to relevant scenarios for answering the call. The whole team can easily manage their tickets.
Good overall experience and quality support Very good support from the team and good follow-up of the project. The software is also well done and easy to learn
We are more serene since we implemented Reecall, it allows us to be more reactive and focus on our core business. Flexibility! We've noticed that this hotline principle allows us to send information up and down easily without having to use an application or anything else.
With over a hundred calls per week, Reecall mainly helps me manage our switchboard. Simple and reliable product, it connects easily with our tools to automate our processes to the maximum. Great follow-up and efficient after-sales service. Easy to use and easily customisable. It allows us to set up our processes quickly and easily. Good management of incoming requests. Super follow-up & after-sales service
I am alive again! There are far fewer calls, I spend far less time on the phone. I appreciate that Reecall takes over and provides all the information I need to call back customers. I save a lot of time, especially during peak calls (about 3 hours saved). Reecall has become indispensable to be able to answer all the customers. My well-being has improved. Customer satisfaction has improved because they are systematically called back.
I like the fact that the agent is adaptable to the needs of the company. Reecall has become indispensable because it allows us to handle calls that used to go to the answering machine, which represented a loss of transformation
Reecall has become indispensable as it allows our operators to focus their efforts on complex issues. Offering a dedicated support line outside working hours is a prerequisite for our customers. Our team's motivation and customer satisfaction have improved.
Most frequent use cases for Services.
Don't miss out on any growth opportunities.
Reecall improves the performance of sales teams by automating the management of incoming calls. Pre-qualification of requests, quotations and partnership requests can be managed automatically so that your teams can focus on customer relations.
Improve customer satisfaction and control support costs.
Reecall helps control support costs and relieves pressure on teams by automating large volume use cases. FAQ, knowledge base and progress questions can be managed without human intervention while ensuring customer satisfaction. More complex scenarios such as support procedures can also be created while being integrated with your internal software.
Don't miss out on any growth opportunities.
Ensure 24/7 availability to your customers and never miss an opportunity. Whether it's a booking or an appointment, our customer service automation tool allows you to manage requests, changes or cancellations without human intervention.
Knowing the satisfaction of its customers to better act.
Reecall's automated CSAT allows you to track customer satisfaction after each incoming call. You can create customized scenarios based on the responses, allowing you to monitor the evolution of the customer relationship.
CSAT (Customer Satisfaction) is an indicator of the satisfaction of a company's customers. It measures the quality of the customer experience based on different criteria such as quality of service, speed of response, relevance of responses, etc.
Voice virtual agents, also known as voice assistants, are computer programs designed to respond to customer inquiries in an automated manner. They are often used by businesses to answer common customer questions and provide basic customer service, without the need for human customer service.
Conversational AI improves the customer experience by making voice virtual agents more effective and natural in their interactions with customers. By using conversational AI, virtual agents can understand and analyze the context of conversations and respond in a more natural and tailored way. This allows customers to feel more understood and cared for, which can significantly improve their satisfaction.
In addition, conversational AI allows virtual agents to adapt to individual customer preferences and needs, which also helps improve the customer experience. For example, if a customer needs a quick and accurate response, conversational AI can tailor its response accordingly to best meet the customer's needs.
In sum, conversational AI is a very useful tool for improving the customer experience through voice virtual agents. It allows companies to respond more efficiently and naturally to their customers' requests, which can help increase their satisfaction and loyalty.
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The virtual agent connected to your tools
FAQ
NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.
Reecall can perform automatic telephone switchboard functions in an intelligent and embodied way, like a human switchboard operator. It interacts with its callers, answering their most simple requests and redirecting them to a company employee if necessary.
Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).
Our expertise in the sphere of confidence (first 30 seconds of the call) allows us to obtain a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human because the virtual agent is directly connected to the data the customer needs.
The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.
Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.