The inbound call management and productivity solution for ecommerce businesses
Ensure seamless responsiveness to your customers with your 24/7 virtual agent. Optimise your sales and customer loyalty by creating customised scenarios connected to your own tools.
They trust us
Your customer service for retention and repeat purchases.
In an ultra-competitive world, customer relations are becoming the primary differentiating factor for e-commerce companies. Thanks to Reecall, your customers can benefit from 24/7 answers by phone. Some questions are even resolved in real time (order status, invoice sending, FAQ questions), a follow-up by sms or email is also possible to ensure a personalized follow-up of your customers and improve their satisfaction.
E-commerce companies need virtual agents in customer service for several reasons:
- To respond quickly to customer questions and concerns: Virtual agents can handle multiple requests at once, allowing for quick responses to customers.
- To improve the customer experience: Virtual agents can help direct customers to the products and services that best fit their needs, which can improve the shopping experience.
- To reduce costs: Virtual agents can work 24 hours a day, 7 days a week, reducing the cost of hiring additional staff to respond to customer requests.
- To provide multilingual service: Virtual agents can be programmed to speak multiple languages, which can be useful for companies that sell internationally.
Taking care of customers, a critical mission facilitated by Reecall.
Easy to install, simple onboarding.
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Its ease of use and interfacing with Aircall and Zendesk once in place, the support of the Reecall team. Very good experience, we are satisfied with what the product allows us to do
Most frequent use cases for E-commerce.
Exceeding your customers' requirements.
Reecall automates your customer service for online ordering issues. Order taking, modification, follow-up, cancellation, out of stock... Our inbound call productivity tool allows you to improve customer satisfaction while controlling costs. Our integrations with your business software allow the creation of complex scenarios to meet your specific use cases.
Improve customer satisfaction and control support costs.
Reecall helps control support costs and relieves pressure on teams by automating large volume use cases. FAQ, knowledge base and progress questions can be managed without human intervention while ensuring customer satisfaction. More complex scenarios such as support procedures can also be created while being integrated with your internal software.
Don't miss out on any growth opportunities.
Reecall improves the performance of sales teams by automating the management of incoming calls. Pre-qualification of requests, quotations and partnership requests can be managed automatically so that your teams can focus on customer relations.
Knowing the satisfaction of its customers to better act.
Reecall's automated CSAT allows you to track customer satisfaction after each incoming call. You can create customized scenarios based on the responses, allowing you to monitor the evolution of the customer relationship.
CSAT (Customer Satisfaction) is an indicator of the satisfaction of a company's customers. It measures the quality of the customer experience based on different criteria such as quality of service, speed of response, relevance of responses, etc.
Voice virtual agents, also known as voice assistants, are computer programs designed to respond to customer inquiries in an automated manner. They are often used by businesses to answer common customer questions and provide basic customer service, without the need for human customer service.
Conversational AI improves the customer experience by making voice virtual agents more effective and natural in their interactions with customers. By using conversational AI, virtual agents can understand and analyze the context of conversations and respond in a more natural and tailored way. This allows customers to feel more understood and cared for, which can significantly improve their satisfaction.
In addition, conversational AI allows virtual agents to adapt to individual customer preferences and needs, which also helps improve the customer experience. For example, if a customer needs a quick and accurate response, conversational AI can tailor its response accordingly to best meet the customer's needs.
In sum, conversational AI is a very useful tool for improving the customer experience through voice virtual agents. It allows companies to respond more efficiently and naturally to their customers' requests, which can help increase their satisfaction and loyalty.
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The virtual agent connected to your tools
FAQ
NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.
Reecall can perform automatic telephone switchboard functions in an intelligent and embodied way, like a human switchboard operator. It interacts with its callers, answering their most simple requests and redirecting them to a company employee if necessary.
Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).
Our expertise in the sphere of confidence (first 30 seconds of the call) allows us to obtain a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human because the virtual agent is directly connected to the data the customer needs.
The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.
Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.