The productivity and inbound call management solution for SaaS companies
Improve your customer retention with your 24/7 virtual agent. Optimise your productivity by creating customised scenarios connected to your own tools.
They trust us
Improve your customer retention with your 24/7 virtual agent.
Optimize your productivity by creating custom scenarios connected to your own tools.
Any company wishing to achieve stable, healthy growth needs to take care of customer satisfaction and retention. This is particularly true for SaaS. In this context, responsiveness and resolution of requests become a real differentiating factor. By enabling instant management of incoming calls, Reecall users can increase their retention while controlling the costs associated with increasing their user base. We also invite you to discover our web switchboard solution.
A voice virtual agent can bring many benefits to the SaaS industry, including:
- Improved customer experience: a virtual voice agent can provide real-time assistance to customers, allowing them to quickly resolve their issues and help them navigate the site or app.
- Cost reduction: By automating certain tasks, a voice virtual agent can help reduce labor costs and optimize company resources.
- Workload management: a voice virtual agent can handle multiple conversations simultaneously, which can be useful when workload is high and human resources are limited.
- Improved efficiency: a voice virtual agent can quickly handle customer requests, which can improve efficiency and user satisfaction.
- Better marketing strategy: by using a voice virtual agent, companies can target specific customer needs and provide a personalized experience, which can benefit the company's marketing strategy.
Taking care of customers, a critical mission facilitated by Reecall.
For us, our main use of Reecall is when all our advisors are online or out of office hours. Reecall allows us to quickly obtain the essential identification and customer request information by email, so that the most appropriate department can process the request or contact the customer again. This is a significant time and efficiency saving for both us and the end customer.
The onboarding of reecall as a virtual employee has made us more efficient on a daily basis. The agent qualifies requests with precision and dispatches the subjects to the relevant employees. The tool helps us to identify priorities and to deal with them more quickly, in a relevant manner.
.jpeg)
We have saved a lot of time in customer service. Reecall is really very practical, especially for reservation modification requests (more than 180 this month) because we don't want to have this type of request by phone (time consuming and without added value). We had a major computer breakdown a month and a half ago and Reecall enabled us to manage peaks of 1000 calls/day.
.jpeg)
Most frequent use cases for SaaS.
Exceeding your customers' requirements.
Reecall automates your customer service for online orders. Order taking, modification, follow-up, cancellation, out-of-stock situations... Our incoming call productivity tool improves customer satisfaction while controlling costs. Our integrations with your business software enable the creation of complex scenarios to meet your specific use cases. To meet all your needs, discover ourvirtual agent solutions, and in particular our web switchboard.
Improve customer satisfaction and control support costs.
Reecall helps control support costs and relieve pressure on teams by automating high-volume use cases. Questions relating to FAQs, the knowledge base or the progress of requests can thus be managed without human intervention, while guaranteeing customer satisfaction. More complex scenarios, such as assistance procedures, can also be created and integrated with your in-house software. Find out more about our automated customer service tool.
Don't miss out on any growth opportunities.
Reecall improves the performance of sales teams by automating the management of incoming calls. Pre-qualification of queries, quotations and partnership requests can all be handled automatically, allowing your teams to concentrate on customer relations. See also our automated customer service tool.
Knowing the satisfaction of its customers to better act.
Reecall's automated CSAT allows you to track customer satisfaction after each incoming call. You can create customized scenarios based on the responses, allowing you to monitor the evolution of the customer relationship.
CSAT (Customer Satisfaction) is an indicator of the satisfaction of a company's customers. It measures the quality of the customer experience based on different criteria such as quality of service, speed of response, relevance of responses, etc.
Voice virtual agents, also known as voice assistants, are computer programs designed to respond to customer inquiries in an automated manner. They are often used by businesses to answer common customer questions and provide basic customer service, without the need for human customer service.
Conversational AI improves the customer experience by making voice virtual agents more effective and natural in their interactions with customers. By using conversational AI, virtual agents can understand and analyze the context of conversations and respond in a more natural and tailored way. This allows customers to feel more understood and cared for, which can significantly improve their satisfaction.
In addition, conversational AI allows virtual agents to adapt to individual customer preferences and needs, which also helps improve the customer experience. For example, if a customer needs a quick and accurate response, conversational AI can tailor its response accordingly to best meet the customer's needs.
In short, conversational AI is a very useful tool for improving the customer experience through voice-enabled virtual agents. It enables companies to respond more effectively and naturally to their customers' requests, which in turn can help increase their satisfaction and loyalty. We also invite you to discover our automated customer service tool.
.svg)
The virtual agent connected to your tools
FAQ
NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.
Reecall can perform automatic telephone switchboard functions in an intelligent and embodied way, like a human switchboard operator. It interacts with its callers, answering their most simple requests and redirecting them to a company employee if necessary.
Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).
Our expertise in the sphere of confidence (first 30 seconds of the call) allows us to obtain a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human because the virtual agent is directly connected to the data the customer needs.
The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.
Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.
Reecall: Your strategic partner for a virtual switchboard operator
In a world where efficiency and rapid communication are essential, automated management of incoming calls has become a strategic necessity for businesses. That's where Reecall comes in!
Thanks to our automatic switchboard, we're revolutionizing the way your inbound telephone communications are managed. Our intelligent virtual switchboard technology enables you to provide a fast, accurate response to every call, improving customer satisfaction and the efficiency of your business organization.
A new era for corporate switchboard reception
Reecall is a forward-thinking company committed to redefining the vision of the switchboard. By merging human expertise with artificial intelligence, we're shaping the future of business communications. Our goal? Optimize inbound call management, enhance the customer experience and strengthen your corporate image. With Reecall, every call counts.
The virtual switchboard operator: A necessary evolution
Reecall's Virtual Switchboard is a major innovation that promises to transform the corporate communications landscape. It is a switchboard application powered by advanced artificial intelligence technology.
This virtual switch board automatically handles your company's incoming calls, ensuring fast, professional and personalized interaction with every caller. By eliminating waiting times and responding precisely to callers' requests, your virtual switch board significantly improves the customer experience.
Create a virtual switchboard with Reecall
Reecall offers a simplified solution for creating a virtual switchboard. Thanks to our technology, which can be implemented in computerized telephone coupling solutions, we have automated the process of setting up an automated inbound call management system, making the creation of your virtual switchboard as easy as a few clicks.
What's more, we offer you the possibility of outsourcing your switchboard, for complete incoming call management without any constraints for your organization. So you can concentrate on your core business while we take care of your telephone reception.
Optimized management of incoming telephone calls
Our virtual switchboard is designed to optimize your call handling, whether your company receives a single call or thousands a day, our conversational AI is able to handle every interaction efficiently.
It can identify the purpose of the call, route the caller to the right person, and even answer frequently asked questions. As a result, your company can offer a rapid, customized response to every caller, even during busy periods, thanks to your new-generation switchboard.
Enhancing the company's image
A virtual switchboard doesn't just handle incoming calls efficiently. It also plays a crucial role in building your company's image.
By offering an exceptional calling experience, your interactive switchboard helps to leave a positive impression on your customers.
With the Reecall solution, every call becomes an opportunity to strengthen your relationship with your customers and enhance your brand image.
Comparison: Why choose Reecall's Virtual Switchboard?
When it comes to choosing a switchboard, Reecall's virtual switchboard offers many advantages over traditional solutions. In addition to its ability to handle a high volume of calls, our intelligent voice switchboard stands out for its interactivity and flexibility.
Unlike a traditional switchboard, our solution can grow with your business, adapting to changing call volumes and configured to meet specific needs. The virtual switch board delivers consistent quality of service, enhancing the overall customer experience.
Reecall solutions: For optimized customer management
Reecall is dedicated to providing you with a range of solutions to improve your company's customer management. Whether it's optimizing call management, tracking customer interactions or providing superior support, our solutions are aligned with your objectives. We custom-design your switchboard to improve customer service efficiency and increase customer satisfaction.
What makes a virtual switchboard a strategic asset for your company?
The virtual switchboard is an essential strategic advantage for your company. This virtual receptionist is capable of handling a large number oftelephone calls simultaneously, while ensuring quality telephone answering. Unlike a human switchboard operator who can only handle one call at a time, our virtual switchboard operator is able to handle calls in a targeted way, improving the efficiency of customer relations.
Every call is treated with the utmost care, enabling us to respond quickly and personally to telephone inquiries. This speed and accuracy of response enhances the overall customer experience, while reinforcing your company's positive image.
What's more, adopting a virtual switchboard saves time and optimizes the use of your human resources. Instead of spending time and effort managing calls, your teams can concentrate on higher value-added tasks. The virtual switchboard can handle the majority of incoming calls, freeing up your staff for more productive activities.
Here is a non-exhaustive list of the advantages of a comparative virtual switchboard:
- Efficient call handling: It can handle a large number of calls simultaneously, ensuring rapid response to every caller.
- Personalized answers: The virtual switchboard is able to handle calls in a targeted way, offering a personalized experience for every caller.
- 24/7 availability : Unlike human switchboard operators, a virtual switchboard is available 24 hours a day, 7 days a week.
- Cost savings: It saves money by reducing the need for dedicated call handling staff.
- Optimization of human resources: it frees up your staff to concentrate on more productive tasks.
- Professional image: The intelligent voice switchboard ensures a consistent, professional telephone greeting, reinforcing your company's brand image.
- Better handling of call peaks : It can handle call peaks efficiently, guaranteeing uninterrupted service even during busy periods.
- Scalability : The Reecall solution adapts easily and evolves as your business grows and changes.
- Reporting and analysis: Your virtual switchboard provides valuable call data, helping you to better understand caller needs and behavior.
- Easy integration: It can be easily integrated with other systems and tools in your company, such as customer relationship management (CRM) systems.
How do you set up your virtual switchboard with Reecall?
To find out more about our virtual switchboard and other customer management solutions, please contact us. Our team is available to answer your questions, discuss your needs and help you choose the solution best suited to your business. At Reecall, we're ready to help you optimize your telephone reception.
When you choose Reecall as your switchboard partner, you're opting for innovative technology, solid expertise and an unwavering commitment to customer satisfaction. Let us help you transform your communications and customer approach, and give your business the competitive edge it deserves.
It's time to step into the future of business communications with Reecall.