Reecall for :
SaaS

The productivity and inbound call management solution for SaaS companies

Improve your customer retention with your 24/7 virtual agent. Optimise your productivity by creating customised scenarios connected to your own tools.

Reecall solution: Industry SaaSReecall solution: Industry SaaS

Improve your customer retention with your 24/7 virtual agent.

Optimise your productivity by creating customised scenarios connected to your own tools.

Any company that wants to experience stable and healthy growth must take care of its customer satisfaction and retention. This is particularly the case for a Saas. In this context, responsiveness and resolution of requests becomes a real differentiator. By enabling instantaneous management of incoming calls, Reecall users can increase their retention while controlling the costs associated with increasing their user base.

Request a demo
reecall productivityproductivity reecall
Testimonials

Taking care of customers, a critical mission facilitated by Reecall.

SaaS

For us, our main use of Reecall is when all our advisors are online or out of office hours. Reecall allows us to quickly obtain the essential identification and customer request information by email, so that the most appropriate department can process the request or contact the customer again. This is a significant time and efficiency saving for both us and the end customer.

ND
Nicolas D.
Nicolas D.
Customer Service Manager, Obat
SaaS

The onboarding of reecall as a virtual employee has made us more efficient on a daily basis. The agent qualifies requests with precision and dispatches the subjects to the relevant employees. The tool helps us to identify priorities and to deal with them more quickly, in a relevant manner.

AV
Alexandre Vallin
Alexandre Vallin
Chief Innovation Officer, Pentalog Group
SaaS

We have saved a lot of time in customer service. Reecall is really very practical, especially for reservation modification requests (more than 180 this month) because we don't want to have this type of request by phone (time consuming and without added value). We had a major computer breakdown a month and a half ago and Reecall enabled us to manage peaks of 1000 calls/day.

ABB
Alexandre Ben Bayenne
Alexandre Ben Bayenne
Customer Service Manager, Carlili

Most frequent use cases for SaaS.

Exceeding your customers' requirements.

Reecall automates your customer service for online ordering issues. Order taking, modification, follow-up, cancellation, out of stock... Our inbound call productivity tool allows you to improve customer satisfaction while controlling costs. Our integrations with your business software allow the creation of complex scenarios to meet your specific use cases.

Automation reecallProductivity reecall

Improve customer satisfaction and control support costs.

Reecall helps control support costs and relieves pressure on teams by automating large volume use cases. FAQ, knowledge base and progress questions can be managed without human intervention while ensuring customer satisfaction. More complex scenarios such as support procedures can also be created while being integrated with your internal software.

Productivity reecallProductivity reecall

Don't miss out on any growth opportunities.

Reecall improves the performance of sales teams by automating the management of incoming calls. Pre-qualification of requests, quotations and partnership requests can be managed automatically so that your teams can focus on customer relations.

Availability reecallAvailability reecall

Knowing the satisfaction of its customers to better act.

Reecall's automated CSAT allows you to monitor customer satisfaction after each incoming call. You can create tailor-made scenarios based on the responses, allowing you to monitor the evolution of the customer relationship.

Customer satisfaction reecallCustomer satisfaction reecall

The virtual agent connected to your tools

Standard integration
Customized integration
See all integrations

FAQ

How does natural language processing work?

NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.

How do I set up my switchboard with Reecall?

Reecall can perform automatic telephone switchboard functions in an intelligent and embodied way, like a human switchboard operator. It interacts with its callers, answering their most simple requests and redirecting them to a company employee if necessary.

How to set up a dynamic FAQ with Reecall?

Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).

How can the virtual agent create a space of trust with the caller?

Our expertise in the sphere of confidence (first 30 seconds of the call) allows us to obtain a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human because the virtual agent is directly connected to the data the customer needs.

How can I optimise my customer service with Reecall?

The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.

What is the difference between Reecall and an Interactive Voice Service (IVS)?

Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.