Quick implementation for a tailored customer experience
Performance
Your 100% QS from the first call.
Productivity
Process 7x more tickets with your current team.
Cost control
Save 50% of your ticketing costs.
Taking care of customers
a critical mission made easy thanks to Reecall.
We have saved a lot of time in customer service. Reecall is really very practical, especially for reservation modification requests (more than 180 this month) because we don't want to have this type of request by phone (time consuming and without added value). We had a major computer breakdown a month and a half ago and Reecall enabled us to manage peaks of 1000 calls/day.
Reecall allows us to concentrate on the patients on site who need information or want to pay for a consultation. We know that Reecall can handle the calls if we're not available.
Easy to install, simple onboarding.
I like the fact that the agent is adaptable to the needs of the company. Reecall has become indispensable because it allows us to handle calls that used to go to the answering machine, which represented a loss of transformation
For us, our main use of Reecall is when all our advisors are online or out of office hours. Reecall allows us to quickly obtain the essential identification and customer request information by email, so that the most appropriate department can process the request or contact the customer again. This is a significant time and efficiency saving for both us and the end customer.
The onboarding of reecall as a virtual employee has made us more efficient on a daily basis. The agent qualifies requests with precision and dispatches the subjects to the relevant employees. The tool helps us to identify priorities and to deal with them more quickly, in a relevant manner.
Good overall experience and quality support Very good support from the team and good follow-up of the project. The software is also well done and easy to learn