Platform
Deploy on a large scale
Generative AI
At Reecall, we leverage the latest advances in generative AI, seamlessly integrating state-of-the-art extended language models (LLMs) from R&D to production, as soon as they meet the strictest data protection standards. With over twenty LLMs and their specialized versions in play, we handle a wide range of natural language processing (NLP) tasks with remarkable precision
At the heart of our platform is a powerful orchestrator that intelligently manages the flow between audio streams, AI models, services, applications, data and knowledge models, optimizing communication with callers and excelling in internal operations. This innovative approach enables us to deliver exceptional conversational experiences while maintaining complete compliance and control. This innovative approach enables us to deliver exceptional conversational experiences while maintaining complete compliance and control.
Certified infrastructure
Hosting - ISO 27001
With region-specific deployment options across Europe (FR/NL/SE), we ensure compliance with local data sovereignty regulations, while optimizing latency and guaranteeing high availability.
Cloud management
Security
Reecall offers a state-of-the-art conversational AI platform designed with a focus on security and compliance. Powered by advanced tools and governed by best practices, our platform ensures robust data protection while meeting the most stringent regulatory requirements, guaranteeing the security, compliance and availability of your business operations.
Platform security
Security of internal operations
Data and system protection
Data protection
AI models can be data-intensive and consume large amounts of information. At Reecall, we specialize in preparing data in full compliance with RGPD regulations. We minimize requests to avoid overburdening our customers, while leveraging dataset extensions by using our LLM jury to synthesize relevant information. Our machine learning strategy ensures that data consumption is optimized without sacrificing the accuracy of our models. Depending on requirements, data can be original, pseudonymized, reversible or strictly anonymized, guaranteeing complete control and security.
Automatic learning
The prepared data feeds our robust machine learning frameworks, designed to handle both structured and unstructured text for a variety of tasks and outcomes. Our platform includes clustering frameworks (unsupervised learning), categorization (supervised learning), similarity-based learning and more. Reecall adds significant value by combining our machine learning algorithms, NLP, automation and knowledge representation to deliver powerful insights from your data and call flows, turning them into actionable results.
AI-powered research
Reecall's search capabilities go beyond simple keyword matching. Our AI can perform in-depth searches across multiple knowledge bases to provide the most relevant solution possible. By integrating NLP, semantic vector search, RAG and machine learning, we dramatically improve search performance. Ongoing interactions further refine our AI engine, delivering increasingly accurate results and actionable recommendations. This ensures that your team always gets the most relevant information, speeding up decision-making and improving customer service.
Business process automation
Reecall's virtual agents are endowed with individual skills which, when combined, enable the automation of highly repetitive and predictable tasks. As the expert in your field, you define and bundle these skills into fluid call sequences via our API. For example, automating the routing of incoming calls to the appropriate manager based on verbal qualifications such as package number, ticket reference or license plate number becomes simple and efficient.
Natural language processing
Natural language processing is the ability to automatically analyze, understand and process human language. Our Natural Language Understanding (NLU) system processes unstructured text (e.g. spontaneous telephone conversations) to detect key intentions or data entities that are extracted and enriched for further action. NLU feeds the conversation, refining data and knowledge while deciding on next steps. Reecall's Natural Language Generation (NLG) enables a smooth conversation flow, answering questions, creating summaries and generating headlines. Our state-of-the-art NLP engine combines NLU and NLG, offering unrivalled accuracy and versatility in conversational AI.
Platform security
Data residency: isolation and deployment in the regions of your compliance, Europe or North America, including telephony (PoP).
Operational and Security Maintenance (MCO + MCS).
Business continuity and recovery in the event of an incident (BCP + DRP).
SLA 24 hours a day, 7 days a week, scalable by customer.
Data anonymization or pseudonymization; waiver of confidentiality by mutual agreement. Data lifecycle management, from retention period to certified destruction.
Data encryption, in transit and at rest, including telephony.
WAF API protection, DDoS alerts, bot management (with Threat AI).
Security of internal operations
Security and personal data breach procedures.
AI model operation compliance: data storage, query transit, inference localization (data validation, residence and transits).
Compliance of internal tools (residence and validation data transits).
Designated DPO and external counsel (PIA, DP jurisprudence, PI).
Data and system protection
Data privacy, RGPD: your data, your rules for your compliance.
OWASP + SAST: continuous security for application integration and delivery (CI/CD).
Security
Evolve with professional-level safety
The Reecall platform is industrialized to scale using the best components, and is based on a certified infrastructure. Process management, security and data protection are guaranteed 24x7, ISO27001 and Health Data Hosting (HDS) certified. Bring compliance and security to your business processes.
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Harness the power of voice AI.
Revolutionize your business with advanced voice AI: effortless integration, unlimited personalization and a scalable experience designed to amaze your users.
QUESTIONS & ANSWERS
Helping you understand
Reecall integrates conversational artificial intelligence into your products, enabling you to offer advanced voice interactions to your customers.
The result: immediate added value to your solutions, new sources of revenue, and a sustainable competitive advantage.
Not necessarily. Rapid integration via our APIs and SDKs requires only one developer. Then, your teams can easily manage and configure Reecall, without any programming knowledge.
Yes. Reecall follows the strictest security standards, with data encryption and full compliance with RGPD and other international regulations. Your data remains protected, whether you choose cloud or on-premise deployment.
Absolutely. Reecall integrates easily with your systems, thanks to documented APIs, high-performance SDKs and dedicated support. Deployment is rapid and minimizes the need for technical resources.
Yes. An intuitive dashboard lets you monitor performance in real time, analyze data and adjust the solution to keep it in line with your objectives.