E-commerce
4
min reading
Improving inbound call handling productivity in e-commerce
Published on
4/10/2022
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E-commerce
4
min
Chatbot, callbot, NLU, conversational AI: what you need to know about the new customer experience terms.
The advent of conversational AI in the daily lives of consumers and businesses is a fact. The launch of ChatGPT marks a new era in the use of these technologies for customer experience departments.
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SaaS
5
min
What is a callbot? Definitions and implementation steps for a customer service.
Callbots are computer programs that automate telephone interactions with customers. They are increasingly used by companies to manage inbound calls, especially in the field of sales and customer service.
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