Reecall for :
Real estate

The productivity and inbound call management solution for real estate companies

Ensure seamless customer satisfaction with your 24/7 virtual agent. Optimise your productivity by creating customised scenarios connected to your own tools.

Reecall solution : Real estate industryReecall solution : Real estate industry

Become as fast as your customers.

Whether from tenants or landlords, property-related issues are often urgent and need to be resolved quickly. By integrating bespoke scenarios, Reecall enables social landlords, estate agents or professional syndicates to ensure an immediate response regardless of the volume of incoming calls.

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Testimonials

Taking care of customers, a critical mission facilitated by Reecall.

Real estate

We don't always have the possibility of answering all incoming calls and Reecall allows us to do two things: to avoid the customer going straight to voicemail, and to take information before the call back. This allows us to prepare our call-backs, and sometimes to give the customer an almost immediate response. The ease of installation with the Reecall service. The many automation features.

LB
Laureline B.
Laureline B.
Customer Service Manager, Neonomade

Most frequent use cases for Real Estate.

Don't miss out on any growth opportunities.

Ensure 24/7 availability to your customers and never miss an opportunity. Whether it's a booking or an appointment, our customer service automation tool allows you to manage requests, changes or cancellations without human intervention.

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Improve customer satisfaction and control support costs.

Reecall helps control support costs and relieves pressure on teams by automating large volume use cases. FAQ, knowledge base and progress questions can be managed without human intervention while ensuring customer satisfaction. More complex scenarios such as support procedures can also be created while being integrated with your internal software.

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Don't miss out on any growth opportunities.

Reecall improves the performance of sales teams by automating the management of incoming calls. Pre-qualification of requests, quotations and partnership requests can be managed automatically so that your teams can focus on customer relations.

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Knowing the satisfaction of its customers to better act.

Reecall's automated CSAT allows you to monitor customer satisfaction after each incoming call. You can create tailor-made scenarios based on the responses, allowing you to monitor the evolution of the customer relationship.

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The virtual agent connected to your tools

Standard integration
Customized integration
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FAQ

How does natural language processing work?

NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.

How do I set up my switchboard with Reecall?

Reecall can perform automatic telephone switchboard functions in an intelligent and embodied way, like a human switchboard operator. It interacts with its callers, answering their most simple requests and redirecting them to a company employee if necessary.

How to set up a dynamic FAQ with Reecall?

Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).

How can the virtual agent create a space of trust with the caller?

Our expertise in the sphere of confidence (first 30 seconds of the call) allows us to obtain a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human because the virtual agent is directly connected to the data the customer needs.

How can I optimise my customer service with Reecall?

The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.

What is the difference between Reecall and an Interactive Voice Service (IVS)?

Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.