Inbound call automation for sales teams

Improve the performance of your sales team with a virtual agent integrated with your CRM.

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Don't miss out on any growth opportunities.

Reecall improves the performance of sales teams by automating the management of incoming calls. Pre-qualification of requests, quotations and partnership requests can be managed automatically so that your teams can focus on customer relations.

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Testimonials

Taking care of customers, a critical mission facilitated by Reecall.

SaaS

We have saved a lot of time in customer service. Reecall is really very practical, especially for reservation modification requests (more than 180 this month) because we don't want to have this type of request by phone (time consuming and without added value). We had a major computer breakdown a month and a half ago and Reecall enabled us to manage peaks of 1000 calls/day.

ABB
Alexandre Ben Bayenne
Alexandre Ben Bayenne
Customer Service Manager, Carlili
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SaaS

The onboarding of reecall as a virtual employee has made us more efficient on a daily basis. The agent qualifies requests with precision and dispatches the subjects to the relevant employees. The tool helps us to identify priorities and to deal with them more quickly, in a relevant manner.

AV
Alexandre Vallin
Alexandre Vallin
Chief Innovation Officer, Pentalog Group
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Services

I like the fact that the agent is adaptable to the needs of the company. Reecall has become indispensable because it allows us to handle calls that used to go to the answering machine, which represented a loss of transformation

MD
Moussa Diaby
Moussa Diaby
Director, ABACUS
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The virtual agent connected to your tools

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FAQ

How does natural language processing work?

NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.

How do I set up my switchboard with Reecall?

Reecall can perform automatic telephone switchboard functions in an intelligent and embodied way, like a human switchboard operator. It interacts with its callers, answering their most simple requests and redirecting them to a company employee if necessary.

How to set up a dynamic FAQ with Reecall?

Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).

How can the virtual agent create a space of trust with the caller?

Our expertise in the sphere of confidence (first 30 seconds of the call) allows us to obtain a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human because the virtual agent is directly connected to the data the customer needs.

How can I optimise my customer service with Reecall?

The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.

What is the difference between Reecall and an Interactive Voice Service (IVS)?

Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.