Reecall for :
Tourism

The productivity and inbound call management solution for tourism businesses

Optimise your bookings and ensure customer satisfaction by becoming available 24/7. Increase your productivity tenfold by creating customised scenarios connected to your own tools.

Reecall solution : Tourism industryReecall solution : Tourism industry

Be available during the entire stay of your customers.

From booking to the end of their stay, holidaymakers want the easiest possible experience. With Reecall, the availability and responsiveness of your services becomes a driver of satisfaction and loyalty. By integrating customised scenarios, hotels, resorts and car rental companies can ensure an immediate response to any volume of incoming calls.

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Testimonials

Taking care of customers, a critical mission facilitated by Reecall.

Tourism

Reecall has become indispensable in the automation of our customer service because we were facing a large volume of calls that were impossible to manage by human means. The fact that it was free and quick to set up was a determining factor in our choice of Reecall. Our customers' reservations are now taken 100% independently via the virtual agent. The results were immediate as we generated €300,000 in turnover on the first day with a satisfaction rate of over 99.9%.

PG
Pierre Gazelle
Pierre Gazelle
Customer Service Manager, Siblu Village

Most frequent use cases for Tourism

Don't miss out on any growth opportunities.

Ensure 24/7 availability to your customers and never miss an opportunity. Whether it's a booking or an appointment, our customer service automation tool allows you to manage requests, changes or cancellations without human intervention.

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Improve customer satisfaction and control support costs.

Reecall helps control support costs and relieves pressure on teams by automating large volume use cases. FAQ, knowledge base and progress questions can be managed without human intervention while ensuring customer satisfaction. More complex scenarios such as support procedures can also be created while being integrated with your internal software.

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Don't miss out on any growth opportunities.

Reecall improves the performance of sales teams by automating the management of incoming calls. Pre-qualification of requests, quotations and partnership requests can be managed automatically so that your teams can focus on customer relations.

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Knowing the satisfaction of its customers to better act.

Reecall's automated CSAT allows you to monitor customer satisfaction after each incoming call. You can create tailor-made scenarios based on the responses, allowing you to monitor the evolution of the customer relationship.

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The virtual agent connected to your tools

Standard integration
Customized integration
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FAQ

How does natural language processing work?

NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.

How do I set up my switchboard with Reecall?

Reecall can perform automatic telephone switchboard functions in an intelligent and embodied way, like a human switchboard operator. It interacts with its callers, answering their most simple requests and redirecting them to a company employee if necessary.

How to set up a dynamic FAQ with Reecall?

Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).

How can the virtual agent create a space of trust with the caller?

Our expertise in the sphere of confidence (first 30 seconds of the call) allows us to obtain a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human because the virtual agent is directly connected to the data the customer needs.

How can I optimise my customer service with Reecall?

The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.

What is the difference between Reecall and an Interactive Voice Service (IVS)?

Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.