The productivity and inbound call management solution for tourism businesses
Optimise your bookings and ensure customer satisfaction by becoming available 24/7. Increase your productivity tenfold by creating customised scenarios connected to your own tools.
They trust us
Be available during the entire stay of your customers.
From booking to the end of their stay, holidaymakers want the easiest possible experience. With Reecall, the availability and responsiveness of your services becomes a driver of satisfaction and loyalty. By integrating customized scenarios, hotels, resorts and car rental companies can ensure an immediate response regardless of the volume of incoming calls.
A virtual voice agent or conversational chatbot serving the tourism industry can offer several advantages:
- 24/7 Availability: A virtual agent can respond to customer inquiries at any time, even outside of normal business hours. This can be especially useful for travel companies that have customers in different time zones.
- Quick Response: A virtual agent can provide an instant response to customer inquiries, which can be very valuable to customers who need information quickly.
- Cost savings: A virtual agent can replace the need for human staff to respond to routine requests, which can represent significant savings for the company.
- Personalization: A virtual agent can be programmed to offer a personalized travel experience to customers, providing travel suggestions based on their preferences and profile.
- Improved customer satisfaction: A virtual agent can help improve customer satisfaction by quickly providing the information customers are looking for, which can help build customer loyalty.
Taking care of customers, a critical mission facilitated by Reecall.
Reecall has become indispensable in the automation of our customer service because we were facing a large volume of calls that were impossible to manage by human means. The fact that it was free and quick to set up was a determining factor in our choice of Reecall. Our customers' reservations are now taken 100% independently via the virtual agent. The results were immediate as we generated €300,000 in turnover on the first day with a satisfaction rate of over 99.9%.
Most frequent use cases for Tourism
Don't miss out on any growth opportunities.
Ensure 24/7 availability to your customers and never miss an opportunity. Whether it's a booking or an appointment, our customer service automation tool allows you to manage requests, changes or cancellations without human intervention.
Improve customer satisfaction and control support costs.
Reecall helps control support costs and relieves pressure on teams by automating large volume use cases. FAQ, knowledge base and progress questions can be managed without human intervention while ensuring customer satisfaction. More complex scenarios such as support procedures can also be created while being integrated with your internal software.
Don't miss out on any growth opportunities.
Reecall improves the performance of sales teams by automating the management of incoming calls. Pre-qualification of requests, quotations and partnership requests can be managed automatically so that your teams can focus on customer relations.
Knowing the satisfaction of its customers to better act.
Reecall's automated CSAT allows you to track customer satisfaction after each incoming call. You can create customized scenarios based on the responses, allowing you to monitor the evolution of the customer relationship.
CSAT (Customer Satisfaction) is an indicator of the satisfaction of a company's customers. It measures the quality of the customer experience based on different criteria such as quality of service, speed of response, relevance of responses, etc.
Voice virtual agents, also known as voice assistants, are computer programs designed to respond to customer inquiries in an automated manner. They are often used by businesses to answer common customer questions and provide basic customer service, without the need for human customer service.
Conversational AI improves the customer experience by making voice virtual agents more effective and natural in their interactions with customers. By using conversational AI, virtual agents can understand and analyze the context of conversations and respond in a more natural and tailored way. This allows customers to feel more understood and cared for, which can significantly improve their satisfaction.
In addition, conversational AI allows virtual agents to adapt to individual customer preferences and needs, which also helps improve the customer experience. For example, if a customer needs a quick and accurate response, conversational AI can tailor its response accordingly to best meet the customer's needs.
In sum, conversational AI is a very useful tool for improving the customer experience through voice virtual agents. It allows companies to respond more efficiently and naturally to their customers' requests, which can help increase their satisfaction and loyalty.
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The virtual agent connected to your tools
FAQ
NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.
Reecall can perform automatic telephone switchboard functions in an intelligent and embodied way, like a human switchboard operator. It interacts with its callers, answering their most simple requests and redirecting them to a company employee if necessary.
Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).
Our expertise in the sphere of confidence (first 30 seconds of the call) allows us to obtain a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human because the virtual agent is directly connected to the data the customer needs.
The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.
Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.