Customer service automation for
support and FAQs
Ensure seamless responsiveness to your customers with a 24/7 virtual agent, control costs and customer loyalty by creating customised scenarios connected to your own tools.
Improve customer satisfaction and control support costs.
Reecall helps control support costs and relieves pressure on teams by automating large volume use cases. FAQ, knowledge base and progress questions can be managed without human intervention while ensuring customer satisfaction. More complex scenarios such as support procedures can also be created while being integrated with your internal software.
Taking care of customers, a critical mission facilitated by Reecall.
The onboarding of reecall as a virtual employee has made us more efficient on a daily basis. The agent qualifies requests with precision and dispatches the subjects to the relevant employees. The tool helps us to identify priorities and to deal with them more quickly, in a relevant manner.
Good overall experience and quality support Very good support from the team and good follow-up of the project. The software is also well done and easy to learn
Reecall has become indispensable as it allows our operators to focus their efforts on complex issues. Offering a dedicated support line outside working hours is a prerequisite for our customers. Our team's motivation and customer satisfaction have improved.
We are more serene since we implemented Reecall, it allows us to be more reactive and focus on our core business. Flexibility! We've noticed that this hotline principle allows us to send information up and down easily without having to use an application or anything else.
We don't always have the possibility of answering all incoming calls and Reecall allows us to do two things: to avoid the customer going straight to voicemail, and to take information before the call back. This allows us to prepare our call-backs, and sometimes to give the customer an almost immediate response. The ease of installation with the Reecall service. The many automation features.
With over a hundred calls per week, Reecall mainly helps me manage our switchboard. Simple and reliable product, it connects easily with our tools to automate our processes to the maximum. Great follow-up and efficient after-sales service. Easy to use and easily customisable. It allows us to set up our processes quickly and easily. Good management of incoming requests. Super follow-up & after-sales service
Its ease of use and interfacing with Aircall and Zendesk once in place, the support of the Reecall team. Very good experience, we are satisfied with what the product allows us to do
The virtual agent connected to your tools
NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.
Reecall can perform automatic telephone switchboard functions in an intelligent and embodied way, like a human switchboard operator. It interacts with its callers, answering their most simple requests and redirecting them to a company employee if necessary.
Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).
Our expertise in the sphere of confidence (first 30 seconds of the call) allows us to obtain a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human because the virtual agent is directly connected to the data the customer needs.
The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.
Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.