Customer service automation for booking and appointment management

Don't miss any growth opportunities with our customer service productivity tool.

Reecall reservation managementReecall reservation management

Don't miss out on any growth opportunities.

Ensure 24/7 availability to your customers and never miss an opportunity. Whether it's a booking or an appointment, our customer service automation tool allows you to manage requests, changes or cancellations without human intervention.

Request a demo
Reservation managementReservation management

Taking care of customers, a critical mission facilitated by Reecall.


The onboarding of reecall as a virtual employee has made us more efficient on a daily basis. The agent qualifies requests with precision and dispatches the subjects to the relevant employees. The tool helps us to identify priorities and to deal with them more quickly, in a relevant manner.

Alexandre Vallin
Alexandre Vallin
Chief Innovation Officer, Pentalog Group
Read more

Very quick to set up, the REECALL system allows to ensure a quality of customer service in a very personalized way. A gain in productivity thanks to relevant scenarios for answering the call. The whole team can easily manage their tickets.

Christophe Chamvres
Christophe Chamvres
CEO, Dealglass
Read more
Real estate

We don't always have the possibility of answering all incoming calls and Reecall allows us to do two things: to avoid the customer going straight to voicemail, and to take information before the call back. This allows us to prepare our call-backs, and sometimes to give the customer an almost immediate response. The ease of installation with the Reecall service. The many automation features.

Laureline B.
Laureline B.
Customer Service Manager, Neonomade
Read more

Reecall has become indispensable in the automation of our customer service because we were facing a large volume of calls that were impossible to manage by human means. The fact that it was free and quick to set up was a determining factor in our choice of Reecall. Our customers' reservations are now taken 100% independently via the virtual agent. The results were immediate as we generated €300,000 in turnover on the first day with a satisfaction rate of over 99.9%.

Pierre Gazelle
Pierre Gazelle
Customer Service Manager, Siblu Village
Read more

The virtual agent connected to your tools

Standard integration
Customized integration
See all integrations


How does natural language processing work?

NLP (Natural Language Processing), or TALN (Traitement Automatique du Langage Naturel), is a technology at the confluence of artificial intelligence and linguistics. It consists of automatically analysing sentences formulated by a human in order to make appropriate decisions.

How do I set up my switchboard with Reecall?

Reecall can perform automatic telephone switchboard functions in an intelligent and embodied way, like a human switchboard operator. It interacts with its callers, answering their most simple requests and redirecting them to a company employee if necessary.

How to set up a dynamic FAQ with Reecall?

Reecall can perform automatic FAQ functions in an intelligent and embodied way, like a human agent. It interacts with its interlocutors, answers their simplest requests and can send the corresponding articles by email or sms (e.g.: a password reset procedure).

How can the virtual agent create a space of trust with the caller?

Our expertise in the sphere of confidence (first 30 seconds of the call) allows us to obtain a 97% rate of complete conversations. The caller is informed that a virtual agent will take the call. The level of conversation fluidity can be better than a human because the virtual agent is directly connected to the data the customer needs.

How can I optimise my customer service with Reecall?

The implementation of a conversational agent allows your customer service to handle 7x more requests. The benefits can have a positive impact on the company's financial health (increased turnover or reduced costs).
Our clients also see an improvement in customer relations and a renewed motivation of support teams whose time is allocated to complex tasks for which they are indispensable.

What is the difference between Reecall and an Interactive Voice Service (IVS)?

Unlike fixed systems such as interactive voice response (IVR), natural language understanding can handle an infinite number of cases while ensuring improved responses to callers. From a technical point of view, you do not need to set up complex scenarios because artificial intelligence is able to understand intentions and adapt its response.