Offer 5-star customer service
Ringover is the easiest-to-use omnichannel communication solution (telephone, video, SMS, chat, social networks and more) for improving your customer relations and maximizing your sales.
They use the Reecall integration
Why integrate Reecall into Ringover
Easy to use
Installation and customization in less than 5 minutes. Activate a new line with a single click. Manage everything autonomously.
Centralized management
A single platform to manage all your customer contact channels such as calls, SMS, chat, social networks and email.
Enriched speech
Ensure the quality of exchanges with your customers thanks to conversational intelligence, which transcribes, summarizes and analyzes all your calls.
The co-pilot of your customer relations
Ringover lets you deploy an omnichannel communications platform in just a few moments, including calls, SMS, video, chat, social networks and email. Easy to install and customize, its platform integrates with over 80 business tools, enabling companies to deliver an exceptional customer service experience and exceed their objectives.
Key features:
- Localized numbers and unlimited calls to 110 destinations
- Advanced IVR (smart routing, call groups and queues)
- Power dialer, call & SMS campaigns and voicemail deposit
- Coaching (double listening and whispering)
- Advanced real-time statistics
The virtual agent connected to your tools
FAQ
You must have a Reecall account with an active agent, as well as a Ringover account.
1 - Log in to Ringover using your login details and access your configuration dashboard,
2 - On the left-hand menu, click on the cogwheel (Configuration), then on "Voice standards",
3 - Select the line concerned (the line you wish to entrust to your Reecall agent) and click on "Modify",
4 - You then see the scenarios currently defined for this voice server: the times at which it receives calls (Time Schedule), and how these calls are handled: the scenarios (e.g. distributing calls to all employees).
5 - In "Schedule", select the times at which Reecall will answer calls: then click on "Create a new scenario",
6 - A little further down, in "Modify a scenario", indicate "Send to Reecall",
7 - Apply this scenario to all desired time slots,
8 - Confirm your changes at the bottom of the page by clicking on "Save standard".
You cannot modify the Reecall agent via Ringover. You must contact your Reecall consultant to make your changes.
These are the benefits of integrating Reecall with Ringover:
- Integration in less than 5 minutes
- Personalizing the customer experience
- Reduced waiting time
- 24/7 availability
- Handle high volumes of simultaneous calls
If your Reecall agents are already ready, you can integrate them in just a few minutes by following step 2.
If your Reecall agents are not ready, the integration time depends on the complexity of the Reecall agent to be implemented. As a rule of thumb, the time needed to go live is between 3 and 6 weeks.
There's no charge for integration with Ringover, but you do need a Ringover account and a Reecall account.