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Customer satisfaction
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Services
5
min

Automatic switchboard and virtual agent: what impact on improving the customer experience?

Managing telephony within companies is not an easy task, especially for professionals who have to handle a lot of phone calls on a daily basis. To simplify the task while providing an excellent service to customers, more and more companies are opting for the automatic switchboard. Very practical, this solution allows you to ensure a better management of your customer service. Each caller who tries to contact your company can be redirected to the appropriate department or get an answer in real time for calls with low added value.

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5 star customer satisfaction
Coming soon...
E-commerce
5
min

CSAT and virtual agent: how to ensure customer satisfaction

CSAT (Customer SATisfaction) is a key metric to measure customer satisfaction with a product, a service or a company in general. It is a very valuable metric for a company's customer service, yet it is difficult to collect in practice. Reecall explains the importance of CSAT for companies and how virtual agents (artificial intelligence) make it easier for customer services to measure it today.

Automated CSAT
Sales administration
Order tracking
Unlimited support
Reservation management
Customer satisfaction
Coming soon...
Services
5
min

Reduce support costs with self-care

The control of support costs is achieved by giving greater autonomy to customers. This so-called self-care approach can be implemented thanks to virtual agents, in particular callbots

Unlimited support
Automated CSAT
OG Reecall
Coming soon...
Real estate
4
min

Customer service automation in real estate: 5 tips to increase satisfaction.

Let's start by stating the obvious: your customer service department, like all others, is overwhelmed with requests. Customer satisfaction has entered the podium of key performances of companies. So why does the gap between the resources allocated and the objectives to be achieved continue to grow?

Sales administration
Automated CSAT
Reservation management
Order tracking
Unlimited support
OG Reecall
Coming soon...
E-commerce
4
min

Improving inbound call handling productivity in e-commerce

Find out soon how to improve inbound call handling productivity in e-commerce?

Sales administration
Automated CSAT
Reservation management
Order tracking
Unlimited support
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Customer cases

Find out how Reecall is used by our customers

Header Printoclock
Coming soon...
E-commerce

E-commerce: automate customer service to differentiate yourself from the competition

The customer experience is a real vector of differentiation for the actors of the e-commerce. PrintOclock, the number 2 in the online printing market, has understood this. By setting up a team dedicated to customer service, the company has had the will to offer a fast and fluid path for all its customers.

Image Abacus
Coming soon...
Services

Staying ahead of the competition: the Abacus example

The training sector has been booming since the creation of the CPF. This market has doubled between 2019 and 2021 to reach 33 billion euros. This growth has resulted in a tenfold increase in the number of players in this sector, which has led to unprecedented competitiveness. A missed call is a demand that goes to the competition.

Videos

image conversation virtual agent
Coming soon...
13.3.2023
2
min

Discover Reecall in less than 2 minutes

The Reecall virtual agent and its conversational AI automate the management of incoming calls

CTO Abacus
Coming soon...

Case study, prequalification of incoming calls for Abacus HR

11.3.2022
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2
min
Coming soon...

Reecall raises €3M

9.13.2022
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0
min
D2L X Reecall video - Client testimonial
Coming soon...

D2L X Reecall - Client Testimonial

11.9.2021
-
1
min
Zendesk x Reecall
Coming soon...

Zendesk x Reecall

7.12.2021
-
1
min
Aircall x Reecall video
Coming soon...

Aircall x Reecall

7.12.2021
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1
min
Simplifia X Reecall video - Customer testimonial
Coming soon...

Simplifia x Reecall - Customer Testimonial

6.8.2021
-
1
min
Good voice video reecall
Coming soon...

On the right track

2.11.2021
-
1
min
Product Update

Discover our product news

Product Update
15/5/2023

Reecall dashboards and exports

It is now possible to create, customize and evolve dashboards from any data collected by our virtual agents. Exports allow you to retrieve all this information in an Excel file.

Product Update
30/11/2022

How to use Reecall tags

Tags make it easy to track certain topics, set up rules to sort and organize your conversations, tickets or contacts, or generate reports.Tags are your best allies in understanding your customers, analyzing their requests.Let's see together how to make the most of them within Reecall and your current technical stack.

Product Update
29/11/2022

New Reecall V3 "Valiant" Release note

The Reecall application is releasing its new version "Valiant" named after the researcher Leslie Gabriel Valiant who won the Turing Awards in 2010. This new version sees the arrival of many new features such as the ability to automatically tag conversations, an advanced search on data and new integrations.

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