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E-commerce
4
min

Chatbot, callbot, NLU, conversational AI: what you need to know about the new customer experience terms.

The advent of conversational AI in the daily lives of consumers and businesses is a fact. The launch of ChatGPT marks a new era in the use of these technologies for customer experience departments.

Unlimited support
Sales administration
Order tracking
Illustration of Reecall customer flow
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SaaS
5
min

What is a callbot? Definitions and implementation steps for a customer service.

Callbots are computer programs that automate telephone interactions with customers. They are increasingly used by companies to manage inbound calls, especially in the field of sales and customer service.

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Automated CSAT
Order tracking
Virtual Agent & Integration
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Services
12
min

White paper: How to automate your customer service?

More than 71% of customers prefer to solve their problems independently rather than having to go through a customer service department. Gartner's latest research shows that the self-care trend is gaining momentum among B2B and B2C customers. Yet many companies have yet to deliver a satisfactory self-service experience with only 13% of requests being resolved without human intervention.

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Aircall & Reecall
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SaaS
6
min

Improve your customer service productivity with automation and AI integrated with your telephony

In an increasingly competitive and fast-moving economic environment, customer services today need efficiency at all levels to keep customers loyal and satisfied. And thus contribute to maintain a good brand image.

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Coming soon...
4
min

Reecall raises €3M to transform customer experience with conversational AI

Reecall announces a €3 million pre-series A round of funding from Newfund, Kima Ventures and Evolem. This round of funding will enable Reecall to deploy its conversational AI and customer experience automation service on a large scale. This disruptive innovation brings a series of unprecedented promises for businesses, enabling them to ensure an optimal customer experience, automate incoming requests on a large scale and drastically reduce their processing costs.

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OG Reecall
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Real estate
4
min

How to ensure 100% response to incoming calls in real estate?

Optimising the management of incoming requests is the best way to ensure the future growth of the company. This observation is shared by everyone in the real estate industry, but few succeed. What are the symptoms and how can they be resolved?

Sales administration
Automated CSAT
Reservation management
Order tracking
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Customer cases

Find out how Reecall is used by our customers

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E-commerce

E-commerce: automate customer service to differentiate yourself from the competition

The customer experience is a real vector of differentiation for the actors of the e-commerce. PrintOclock, the number 2 in the online printing market, has understood this. By setting up a team dedicated to customer service, the company has had the will to offer a fast and fluid path for all its customers.

Image Abacus
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Services

Staying ahead of the competition: the Abacus example

The training sector has been booming since the creation of the CPF. This market has doubled between 2019 and 2021 to reach 33 billion euros. This growth has resulted in a tenfold increase in the number of players in this sector, which has led to unprecedented competitiveness. A missed call is a demand that goes to the competition.

Videos

image conversation virtual agent
Coming soon...
13.3.2023
2
min

Discover Reecall in less than 2 minutes

The Reecall virtual agent and its conversational AI automate the management of incoming calls

CTO Abacus
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Case study, prequalification of incoming calls for Abacus HR

11.3.2022
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2
min
Coming soon...

Reecall raises €3M

9.13.2022
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0
min
D2L X Reecall video - Client testimonial
Coming soon...

D2L X Reecall - Client Testimonial

11.9.2021
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1
min
Zendesk x Reecall
Coming soon...

Zendesk x Reecall

7.12.2021
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1
min
Aircall x Reecall video
Coming soon...

Aircall x Reecall

7.12.2021
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1
min
Simplifia X Reecall video - Customer testimonial
Coming soon...

Simplifia x Reecall - Customer Testimonial

6.8.2021
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1
min
Good voice video reecall
Coming soon...

On the right track

2.11.2021
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1
min
Product Update

Discover our product news

Product Update
15/5/2023

Reecall dashboards and exports

It is now possible to create, customize and evolve dashboards from any data collected by our virtual agents. Exports allow you to retrieve all this information in an Excel file.

Product Update
30/11/2022

How to use Reecall tags

Tags make it easy to track certain topics, set up rules to sort and organize your conversations, tickets or contacts, or generate reports.Tags are your best allies in understanding your customers, analyzing their requests.Let's see together how to make the most of them within Reecall and your current technical stack.

Product Update
29/11/2022

New Reecall V3 "Valiant" Release note

The Reecall application is releasing its new version "Valiant" named after the researcher Leslie Gabriel Valiant who won the Turing Awards in 2010. This new version sees the arrival of many new features such as the ability to automatically tag conversations, an advanced search on data and new integrations.

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